TurboPass Consumer Journey

00:00: In this video, we will be reviewing how consumers complete, our banking pay

00:04: stub, identity, and car insurance. Verifications Not all

00:08: turbopass invites have multiple types of verifications your

00:12: consumers are, only sent the report types. You select feel free to jump to the time

00:17: stamp of the verification process. You like to understand,

00:21: Once the consumer has opened their turbopass invitation, they enter the last

00:25: four digits of their social security number or the four-digit pin code you created

00:29: for them. Be sure to let the consumer know what these four digits are.

00:35: Now, the consumer selects the start button to begin their verification.

00:38: The order of completion does not affect the process.

00:43: A consumer can always skip a verification, if needed, once the other report

00:47: types are complete, the flow will redirect them to incomplete reports.

00:53: The consumer will now follow the step by step process to connect their financial

00:57: institution. Once the financial institution is selected, the consumer

01:01: enters their username and password. Some institutions may have the consumer

01:05: confirm, their identity with a code sent via text or email.

01:55: If you're experiencing issues with this report, pause and read the following.

02:00: The consumer will now follow the step by step process to connect their payroll

02:04: provider. Please ensure the consumer searches for either their payroll provider

02:09: or their employer, not their bank account, or Credit Union.

02:15: If you're experiencing issues with this report, pause and read the following.

02:20: If one verification has been complete and the others haven't, the completed

02:24: report type will still be generated regardless of incomplete reports.

02:30: The consumer will now follow the process to verify their identity document.

02:34: It is important to make sure the consumer has a physical ID and not a picture of

02:39: a picture, a temporary license, nor a photocopy.

02:43: Any upload of such will result in a failed verification.

03:25: If you're experiencing issues with this report, pause and read the following.

03:31: To verify car insurance. The consumer will connect their insurance provider.

03:48: If you're experiencing issues with this report, pause and read the following.

03:53: Thanks for watching.