Missing Account Information on Bravo Reports

Find out how to receive and why there is missing account information (Address, Phone Number and Email) on a Bravo report

If rebuilding the report does not help, most of the time, in the final steps of linking to TurboPass, the customer is presented with boxes to check off. Please view the example below:

Make sure the customer has checked all boxes off before clicking continue. 

If that also doesn't resolve the issue, it is likely due to a setting in the consumer's online bank account that restricts third party access to certain information. This setting is generally known as "third party access restriction" and is designed to protect the user's privacy and prevent unauthorized access to their account. When this setting is enabled, it prevents external services like TurboPass from retrieving account information.

In this case, you can advise the customer to navigate to their account settings and look for settings related to this issue. These settings are usually located in the Privacy Preferences, Security Settings, or Privacy Setting sections of their online banking platform. By accessing these settings, the customer can review and modify their privacy preferences to allow third party access to the necessary account information.

To enable third party access, the customer may need to toggle a switch, update their privacy settings, or grant specific permissions. It's important to note that the exact location and wording of these settings may vary depending on the bank's online platform.

Once the necessary changes have been made, send the invitation to the customer again to regenerate the TurboPass Report and verify if the account information is now displayed correctly in the top right-hand corner.

Keep in mind that if a financial institution has a 0% chance of returning an address or phone number, it's likely due to the institutions restrictions in sharing data with third-parties.

The data presented was gathered in 2023. It is important to note that some of the percentages may have changed over time due to integrations and connections with specific financial institutions.