Skip to content
English
  • There are no suggestions because the search field is empty.

Identity Report Warnings

See details on specific Identity Report Warning codes 

Message Description
Black and White The document uploaded was detected as a Black and White document. All temporary paper documents cannot be verified. Please ensure the consumer submits the original document.
Document Structure (Picture of Picture) Indicates the document could not be validated. Please ensure the consumer has the original document to validate and not a picture of a picture.
Not a Human Face The image supplied does not contain a human face.
Not Visible Four Corners One or more of the submitted images could not be processed due to all four corners of the document not being visible. Please retake the images before resubmitting them, mindful of anything that could be blocking the corners of the document from being seen.
Not Visible Security Features One or more of the submitted images could not be processed due to one or more expected security features not being visible. Please retake the images before resubmitting them, mindful of anything that could be blocking a security feature from being seen.
Image Obstruction There may have been an attempt to manipulate the photo zone of the document. Please make sure the consumer resubmits their document with a clear visual of the document.