---
title: DealerCenter Error - Inactive Organization
description: See how to fix an inactive TurboPass organization error
---

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# DealerCenter Error - Inactive Organization

## See how to fix an inactive TurboPass organization error

**The DealerCenter free trial ended as of October 24th, 2024. If you recently signed up for TurboPass through DealerCenter on a free trial from September 24th - October 23rd, you would need to get on a TurboPass plan. Whether that is through DealerCenter or through TurboPass directly. To sign up for TurboPass through DealerCenter, please call DealerCenter support.** 

🚧**It is important to note that if an account is on any type of plan directly through TurboPass, they are INELIGIBLE for any TurboPass plan through DealerCenter**🚧

 

![](https://knowledgebase.turbopassreport.com/hubfs/image-png-Oct-16-2023-07-13-26-0349-PM.png)

If you receive this TurboPass Report Error, it means that your TurboPass account is either cancelled, inactive, or past due. **To check if your organization is on a plan, simply log into your TurboPass dashboard.**

If you're unable to log in, **please reach out to our support team at 1-855-667-8477 ext 1** for assistance. If you believe that your account is past due, refer to**[this article](https://knowledgebase.turbopassreport.com/en/knowledge-base/billing?hsLang=en) to get in touch with our accounting department.**

In case you have previously subscribed to a TurboPass plan, **contact your TurboPass representative or our sales team at 1-855-667-8477 ext 2 to reactivate your account.**

 

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